Reference

Open Your Privacy Policy Clearly

Your DANA, OVO, GoPay and QRIS wallet records, login device details, and support chats are handled under this Privacy Policy before you open an account.

DANA recordsOVO checksGoPay wallet dataQRIS receiptsDevice history
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asceme Open Your Privacy Policy Clearly
PRIVACY HELP

Check Privacy Help Channels

Privacy questions should reach the team that can inspect account records, not a public comment box.

Live chat account check Use live chat from inside your account when you want us to check recent…
Email privacy request Email works better for correction, deletion, or data access requests because you can attach…
Account security path Open Account > Security > Devices to see recent device access before you contact…
POLICY CONTROLS

Browse How We Handle Data

We keep privacy handling tied to practical account actions: wallet matching, login checks, cookie choices, support replies, and record retention.

Account details

We use your account name, email, phone number, and login records to maintain access and answer support questions. Keep these details current so privacy notices and verification steps reach you without delay.

Payment records

DANA, OVO, GoPay and QRIS references are kept to match deposits, withdrawals, refunds, and account checks. We store the transaction reference and timing, not your full wallet password or private app credentials.

Cookie choices

Cookies help remember language, session status, and basic device settings. You can clear browser cookies from your phone settings, but you may need to log in again and repeat account checks afterward.

Device signals

We record device type, browser, IP range, and session timing to spot access changes. Go to Account > Security > Devices to compare recent logins before asking us to close a session.

Game activity privacy

Activity in Live Dealer Lobby, Book of Dead, Rocket Crash, Bingo, and Fish Hunter may be logged for account history and dispute checks. We use these records to answer account questions, not to sell profiles.

Retention and changes

We keep records only for account operation, payment reconciliation, security review, support history, and legal reasons. When you request a change, we confirm identity, check the record type, then explain the action available.

Explore Common Privacy Questions

These answers focus on the account data we handle when you use asceme, contact support, or make payments through local rails. If your question involves a specific wallet reference, device login, or support conversation, include the account email and date so we can trace the right record.

We collect the details needed to run and protect your account, such as email, phone number, login history, device data, payment references, and support messages. We may also keep game activity records for account checks.

We keep transaction references, timing, status, and the linked account record so deposits and withdrawals can be matched. We do not ask for your wallet password or private app login details.

Yes. Send the request from your account email or live chat profile, then tell us which detail is wrong. We verify ownership first, update records where possible, and confirm the result in writing.

Cookies remember your session, language choice, and basic device settings. If you clear them from your phone browser, privacy still applies, but you may need to log in again and repeat security checks.

Only staff handling account service, payment checks, security matters, or legal requests can access support records. We use chat and email history to answer your request accurately and avoid repeating verification steps.

Retention depends on the record type. Payment references, withdrawal checks, login history, and support conversations may be kept while needed for account operation, dispute handling, security checks, and legal duties.

Go to Account > Security > Devices and note the browser, date, and location shown. Contact live chat during 09:00–23:00 WIB or email us so we can review the session trail.

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